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What is the agency’s criteria for selecting a caregiver?

We work hard to ensure we hire professional, ethical and dependable caregivers. We conduct interviews, competency testing, reference verification, abuse registry checks, certification checks, motor vehicle record reviews, criminal background checks, drug screening, orientation, ongoing training and continuous monitoring. Each caregiver is hired for the following characteristics:
• Gentleness and watchfulness
• Sensitivity to non-verbal needs
• Active listening
• Proactive problem solving
• Regard for personal boundaries
• Attentiveness to the care recipient’s right to be treated with dignity and respect
• Trustworthy, accountable and capable of being part of a team