In-Home Care FAQ’s

All Your In-Home Care Questions Answered

Selecting a In-home care provider can be an overwhelming prospect. When choosing a home care agency, it is important to have the answers to a few key questions. Below are some of the most frequently asked questions we receive at AccuAid Care.

Complete the form below or call us at (817) 754-0089 if you have any additional questions for our care team.

What is non-medical home care?

Non-medical care also known as Personal Care are the activities of daily living (ADL) that a person does everyday. Personal Care Services includes assistance with bathing, eating, meal preparation, dressing, toileting, transportation, running errands and medication reminders, companionship, light housekeeping. Our caregivers help our clients remain comfortable in their homes.

Is your agency licensed by the State?

Yes, our agency is licensed by Department of Aging & Disability Services (DADS) in the State of Texas.

What type of employee screening is done?

We conduct criminal background check and a drug screen test for all of our staff. We interview potential caregivers and conduct a thorough reference. We match caregivers to you or your loved ones based on the skills needed and the personality traits necessary for a good relationship.

Will private health insurance or Medicare pay for your services?

Non-medical services are primarily paid for by the client or other responsible party or if one has long term care insurance policy. Medicare does not pay if you need assistance with activities of daily living like personal care, meal preparation, medication reminders and light housekeeping.

What if I only need non-medical home care for a few hours a week?

No problem, we can provide care services according to your needs.

Do you provide services in hospitals, nursing homes, or assisted living facilities and other locations?

Yes. We can provide care services to you where ever you need them.

Will I sign a contract that will lock me into services?

No, we have a standard service agreement that outlines the services we provide. You can cancel our services with advance two business days notice.

How often would I get billed for services?

The billing is done on a weekly basis.

Are there any hidden costs?

No, we believe in having a clear and transparent relations with our clients. We do not have hidden costs.

What if I need to speak to someone in the office after business hours?

You will be provided with a number where someone is available to help you 24 hours a day, 7 days a week, 365 days a year.

Why would I hire an AccuAid Care Services caregiver versus a private caregiver ?

Advantages of hiring a caregiver through AccuAid Care Services has a lot more to offer than hiring a private caregiver.

• We hire qualified, experienced and professional caregivers
• Caregiver professional and personal references are thoroughly checked
• Caregivers are covered under AccuAid Care Services Workmen’s Compensation
• Caregivers are fingerprinted and backgrounds are screened
• All of our caregivers are bonded and insured against theft
• All Caregivers are legal to work in the U.S.
• All Caregivers speak English
• Agency handles caregiver’s payroll and taxes so you don’t have to worry about it.
• We match Caregivers to the client/family according to specific needs and abilities
• If your caregiver is unavailable for a shift, we will send a replacement
• We are available 24 hours a day, 7 days a week, 365 days a year.

How long does it take to get a caregiver?

We will work with you to provide a caregiver at your requested date.

What if a caregiver doesn’t shows up for a scheduled shift?

We will send a replacement caregiver immediately if the primary caregiver was unable to provide care services for any reason.

Would I be able to choose the caregiver and/or meet them in advance?

Yes, if requested AccuAid Care Services can arrange a meeting with pre-selected caregiver. If for any reason you don’t feel comfortable with the caregiver, please let us know so we can change the caregiver at no additional cost to you. It’s important that you feel comfortable with the caregiver assigned to you.

What is the agency’s criteria for selecting a caregiver?

We work hard to ensure we hire professional, ethical and dependable caregivers. We conduct interviews, competency testing, reference verification, abuse registry checks, certification checks, motor vehicle record reviews, criminal background checks, drug screening, orientation, ongoing training and continuous monitoring. Each caregiver is hired for the following characteristics:
• Gentleness and watchfulness
• Sensitivity to non-verbal needs
• Active listening
• Proactive problem solving
• Regard for personal boundaries
• Attentiveness to the care recipient’s right to be treated with dignity and respect
• Trustworthy, accountable and capable of being part of a team

Are your caregivers bonded and insured?

Yes, all of our caregivers are fully bonded and insured against theft.

Are my assets protected from liability for workers’ compensation, unemployment or employment taxes?

Yes. If our caregivers hurt themselves in your home they are covered by workers’ compensation. Likewise, we pay unemployment and payroll taxes for each of our caregivers as employees of our agency.

I only need a caregiver for two hours. Why is there a four-hour minimum?

We schedule each shift for at least four hours in order to guarantee the best possible care and to maintain consistency and a close connection with the caregiver who is working with your loved one.

Would I be able to change the services my loved one receives?

Yes, we understand that care needs change often and we work with you and your loved one to address your changing needs.

What if I don’t like or don’t get along with my caregiver?

No problem, just let us know and we will send a replacement caregiver till you are satisfied.

Would I have the same caregiver every time?

We do our best to have the same caregiver available for you but sometimes it’s just not possible. Usually we introduce another caregiver as a “back-up” so your loved one will always have someone with whom they are familiar and who knows exactly what they need.

Do you charge for an initial consultation and assessment?

No. If we determine our services are appropriate for your needs after an “intake” consultation on the telephone, we will schedule a face-to-face assessment of your loved one by one of our care managers. If your loved one is in the hospital or rehab, we will work with the discharge planner to make sure that the Individualized Service Plan created for your loved one includes necessary information from your doctors or therapists. If at home, we will consult with you and your loved one to determine the level of care your loved one needs to remain as independent as possible. In addition, we provide a free in home safety assessment to point out areas at a risk of falls/injury. Please fill our contact us form on the right side of this page or give us a call.

What is the process for starting your services?

Give us a call today to talk with us about your needs or fill out our contact us form on the right and someone will be in touch shortly. We are happy to do a telephone consultation with you to determine if our services fit your needs and requirements.

Contact us to schedule your complimentary consultation.

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AccuAid Care Services
1011 Surrey Lane, bldg 200
Flower Mound, TX 75022